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Wednesday, April 29, 2020 | History

4 edition of Performance measures and benchmarks in local government facilities maintenance found in the catalog.

Performance measures and benchmarks in local government facilities maintenance

David N. Ammons

Performance measures and benchmarks in local government facilities maintenance

  • 346 Want to read
  • 19 Currently reading

Published by International City/Council Management Association in Washington, D.C .
Written in English

    Places:
  • United States.,
  • United States
    • Subjects:
    • Local government -- United States.,
    • Total quality management in government -- United States.,
    • Public buildings -- United States -- Maintenance and repair.,
    • Municipal buildings -- United States -- Maintenance and repair.,
    • Benchmarking (Management) -- United States.

    • Edition Notes

      Includes bibliographical references (p. 49-50).

      StatementDavid N. Ammons, Erin S. Norfleet [and] Brian T. Coble.
      ContributionsNorfleet, Erin S., Coble, Brian T., International City/County Management Association.
      Classifications
      LC ClassificationsJS356 .A465 2002
      The Physical Object
      Paginationv, 53 p. :
      Number of Pages53
      ID Numbers
      Open LibraryOL3702142M
      ISBN 100873261291
      LC Control Number2003268701
      OCLC/WorldCa50778061

      performance measures in built facilities”, Facilities, Vol. 20 Nos 1/2, pp. International Facility Management Association (IFMA) (), A Framework for Facilities. Facility Management Performance Measures in the U.S. Eric Teicholz You Cannot Improve What You Cannot Measure There are a number of forces at work today that are contributing to the interest and deployment of performance measures in the workplace. Some significant ones include: Size: KB. All facilities are maintained by Facility Management Department. consists of Business Support, Facility Management General Services, Building Maintenance, Housing Maintenance, Outdoor and Maintenance, Industrial Health. The main function is to maintain its facilities and improve its .


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Performance measures and benchmarks in local government facilities maintenance by David N. Ammons Download PDF EPUB FB2

Performance Measures and Benchmarks in Local Government Facilities Maintenance (Municipal Management Series) on *FREE* shipping on qualifying offers. Performance Measures and Benchmarks in Local Government Facilities Maintenance (Municipal Management Series)Format: Hardcover.

Performance measures and benchmarks in local government facilities maintenance. Washington, D.C.: International City/Council Management Association, © (OCoLC) Document Type: Book: All Authors / Contributors: David N Ammons; Erin S Norfleet; Brian T Coble; International City/County Management Association.

Performance management is your key to efficient and effective local government service delivery—for the public and for internal "clients." Successful managers recognize the importance of performance management for assessing and improving operations. As the leader in local government performance management for decades, ICMA provides this selection of resources to help you use performance.

ICMA, which was formed inis the leading association of local government professionals dedicated to creating and sustaining thriving communities throughout the world. With o members, the organization advances professional local government through leadership, management, innovation, and ethics.

Performance Measures and Benchmarks in Local Government Facilities Maintenance (Municipal Management Series) by David N. Ammons This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services.

Actual benchmarks are provided for numerous. Voter Turnout: Voter turnout for local elections is an important indicator of community engagement and local government participation.

Number of Municipal Website Visitors: A municipality’s website is one of the main tools of communication and collaboration. Observing the number of website visits in a given time period helps to understand its.

Guidance for the implementation of the Local Government Mandatory Performance Measures The following guidance is available to help local authorities report on the measures. The guidance provides an initial focus for local authorities’ reporting, and is intended to provide the basis for local authorities to then add their own commentary.

This KPI measures whether your organization is stuck in a culture of reactive maintenance or is moving toward world-class or high-performance maintenance. This transition is important because reactive work costs four-six times more than planned and scheduled work.

Managers should shoot for percent of completed work being reactive. How does local government measure performance without profit. In the private sector success is judged by the amount of money made but when the desired outcome is Author: Guy Burchett.

David N. Ammons has 18 books on Goodreads with 80 ratings. David N. Ammons’s most popular book is Handbook of Human Resources Management in Government.

Performance Measurement in Facilities Management Organisations: Transition from Measurement to Management Amaratunga, D. and Baldry, D. In the research described in this paper, it was found out that FM managers no longer reject FM performance measurement and further acknowledge the benefits of their various measurement procedures.

Facilities management (FM) exists to support the core business, that is the preliminary goal-seeking activities of the enterprise. The role of FM in facilitating organizational performance, and Author: Dilanthi Amaratunga. Part 1: Developing Performance Measures Developing Performance Measures 11/04 Page 4 G.

Is the measure compatible with Performance measures and benchmarks in local government facilities maintenance book performance measures. Is the measure useful to others.

Selecting key performance measures to be reported to external customers, stakeholders, and Performance measures and benchmarks in local government facilities maintenance book makers.

Among the issues to be considered: Size: KB. Performance Measures and Benchmarks in Local Government Facilities Maintenance, with Erin S.

Norfleet and Brian T. Coble. Washington, D.C.: International City/County Management Association and Institute of Government/University of North Carolina at Chapel Hill, Local Government Management and Performance: A Review of Evidence Abstract Local governments play a critical role in delivering services to the public.

Over recent decades scholars have begun to empirically examine the relationship between the management and performance of local governments, locating this in economic, contingency and resource-based. Benchmarking Maintenance Management –SMRP Workshop Terry Wireman, CMRP VestaPartners 10/8/ 7 Real.

World. Experience. BENCHMARKING - CORE COMPETENCIES Core Competencies should impact business measures: • Return on Net Assets • Customer Satisfaction • Revenue per Employee • Quality • Asset Utilization • Capacity. The first steps in the performance assessment process are directed at developing a broad inventory of the infrastructure system.

Table illustrates the specific types of measures such an inventory might include. The first part of the inventory (i.e., the first column in Table ), entails the objectives, goals, aims, or vision that stakeholders set for the system. operations and maintenance (O&M) savings.2 State/Local Government Project Performance Benchmarks (All ASHRAE Zones) We define an ESCO as a company that provides energy efficiency-related and other value-added services and that employs performance contracting as a core part of its energy efficiency services business.

The purpose of Valley Benchmark Cities is to improve local government performance in Arizona by working collaboratively to identify and share resources, best practices, and common demographic, financial, and performance information to better understand the complex and diverse operations of the 11 participating cities (Avondale, Chandler.

Facility Performance Measures stakeholders Set expectations on when key stakeholder groups might begin seeing reports Identify applicable benchmarks An effective performance plan: Includes a master list of performance measures that comprehensively addresses all program objectives Incorporates stakeholder expectations and includes a.

But if you’re looking for key performance indicators for schools or higher education, you know that there are hundreds to select from. That’s why we’ve narrowed down a list of 28 critical education KPIs—divided between nine categories specific to education management—that you can begin tracking today.

It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. The book includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection.

3 greatly influence there will be much frustration and running-in-circles. You need measures that are relevant to what Maintenance does each day and which Maintenance can mostly Size: KB.

Manager's Performance Appraisal. There is a difference between holding a program accountable and holding a manager accountable. The distinction is that while the program must ultimately be seen in light of its strategic outcomes, these results are influenced by more than one government program and therefore are by definition beyond the manager's personal control.

representing facilities maintenance technicians, small, medium and large facilities maintenance companies, instructors, trainers and other experts in the field from across the nation established and validated the standards.

The final list of fourteen critical work functions reflects and accommodates regional Size: KB. Taking administrators, mayors, city council members and citizen groups beyond the development of performance measures for United States city government operations, this book will prepare them for the initial stages for actual performance assessment.

David NAmmons presents relevant national standards developed by professional associations, and actual performance targets and performance results.

Municipal benchmarks assessing local performance and establishing community standards Thousand Oaks, CA: SAGE Publications, Inc. doi: / Ammons, David N. Municipal Benchmarks Assessing Local Performance and Establishing Community Standards.

2nd ed. Thousand Oaks, CA: SAGE Publications, Inc., doi: / performance on outcomes measures. In this event, it is important for local decision makers to know which recy-cling policies, practices, and community contextual fea-tures distinguish higher-performing cities in each service-quality class.

The idea here is straightforward: Gathering data on the service outcome measures for cities will identify. For performance measures to have meaning and provide useful information, it is necessary to establish comparisons.

The comparisons may evaluate progress in achieving given goals or targets, assess trends in performance over time, or weigh the performance of one organization against another. Summary. Maintenance Audits Handbook: A Performance Measurement Framework explores the maintenance function and performance of an organization, and outlines the key aspects required for an effective and efficient maintenance performance measurement (MPM) system.

Incorporating different aspects of traditional literature and considering various frameworks on the subject, it examines the.

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The maintenance and operations department uses appropriate performance and cost-efficiency measures and interpretive benchmarks to evaluate each program and uses these in management decision making. The maintenance and operations department has established and implemented strategies to continually assessFile Size: KB.

Performance Measures for Councils: Improving Local Government Performance Indicators Industry Commission research report. This report was released on 14 October which resulted from a Commonwealth Government request for the Commission to undertake a.

RECOMMENDATION 3: Congress should direct the Secretaries of the Department of Health and Human Services (DHHS), Department of Defense (DOD), and Department of Veterans Affairs (VA) to work together to establish standardized performance measures across the government programs, as well as public reporting requirements for clinicians, institutional providers, and health plans in each program.

Book Description. Maintenance Audits Handbook: A Performance Measurement Framework explores the maintenance function and performance of an organization, and outlines the key aspects required for an effective and efficient maintenance performance measurement (MPM) system.

Incorporating different aspects of traditional literature and considering various frameworks on the subject, it examines the. • Appropriate performance measures to evaluate employee and operations facilities maintenance for public utilities revealed that the Division could be publishes benchmarks for facility maintenance costs.

InIFMA published a maintenance and janitorial services cost rate File Size: KB. The National Audit Office has today underlined the vital importance of measuring government performance. Good performance measurement frameworks show taxpayers what they are getting for their money and enable the Government to assess whether it.

A Framework for Facilities Lifecycle Cost Management Core Working Group best practices, methodologies, standards, metrics and benchmarks for facilities and physical infrastructure management.

Common terminology also enables effective communication among the models that can be used to measure the level of performance of each industry and File Size: KB. Welcome to the City Manager’s Performance Dashboard.

It was created to provide the Mayor, City Council and general public with comprehensive, easy-to-understand information about the City of Phoenix. It includes 27 key performance indicators that measure the city’s health as well as recognizing potential inefficiencies.

Performance Measurement in Facilities Management; State of Knowledge z Measurement for improvement which states measurement systems are service function an only have a right to exists if they add value to the organisation (Schalkwyk ).

z The integration of broad measures which see the challenge for performanceCited by: 5. Reporting initiatives – internet resources by service area Administration. Fairfax County (VA)—Telecommunications & Information Technology, Department of Purchasing & Supply Management, Report on Facilities Operation & Maintenance, Human Services, Land Records, Report on Vehicle/Equipment Replacement Funds (Adobe Acrobat Reader required) Florida Department of .Best Practices Maintenance Benchmarks: Category: Benchmark: Yearly Maintenance Cost: Total Maintenance Cost/Total Manufacturing Cost.Nevertheless, the extent to which performance measurement has taken hold in a meaningful way in public agencies is still an open question, particularly with respect to local government.

Based on a survey of U.S. cities with populations of 25, and over, this article explores the extent to which performance measures are used and how they are.